Telephony Concepts is a customer-driven, single-source telecommunications
company. Our experienced staff is ready to assist you with all phases of planning,
design, installation and maintenance for data and voice systems.
You can be confident in our 15 years of experience in network offerings from SBC
Ameritech, plus hands on expertise with several telephone technologies including IP
telephony systems from 3Com NBX and Artisoft, as well as Nortel and Toshiba systems.
Find out why customers who do business with Telephony
Concepts become customers for life! Look to us to
Control sky-rocketing telecommunication costs
Improve customer service and drive sales
Provision and manage voice & data lines
Connect branch offices and seamlessly integrate voice systems
Look to us for provisioning your lines, cabling on premise, installing and moving systems,
configuring call flow, and training your people.
With 15 years of experience working with SBC Ameritech, we can provide the right voice
and data connections for your telecommunication solution.
Our proven installation process ensures a smooth transition. Use our system configuration
and training services to transfer knowledge and experience necessary for making
technology work for you, not the other way around.
Call Today: 440-953-1400
Our installations are focused on you and making your business better.
Our proven process ensures a smooth transition to a new system and includes:
Population of equipment with line cards, extension cards, and/or hubs, routers, etc. Bench test of equipment our lab. Termination of all phone-related hardware to customer premise. Interface to Music-On-Hold and paging sources where applicable. Support for proper circuit provisioning. Cross-connect of phone switch to telco and to existing LAN, where applicable. Set up of call-control software, where applicable Implementation of successful cut-over from previous phone system, where applicable
Just as important as physical equipment installation is the proper configuration of call flow and custom adjustments to accommodate your specific business needs. We provide the knowledge and experience to engineer the right solution for you. Specifically, our configuration service includes:
Complete implementation of desired work-flow and proper call routing. Set up of Operator, huntgroups, station options, and system parameters, including area codes, timers and routing tables. Installation and implementation of web-management tools and call-control software, where applicable. 30-days of technical support, which includes: access to our staff and technicians for consultation or further shaping of system as implementation matures.
The key to any successful installation is TRANING, TRAINING, TRAINING!!!
ADMINISTRATOR TRAINING: This is where you'll most quickly realize return-on-investment.
A thoroughly trained administrator can implement Moves, Adds, and Changes in a self-determined manner so you don't have to pay a vendor, for example.
END-USER TRAINING: End-users who are confident in system operation will use the equipment to improve on-the-job productivity. Conducted in groups of ~6-8 employees per one-hour session with hands-on practice, users are fully operational the first day of use.
Whether you prefer live answer or auto-attendant or both, we can help you create a professional "front door". Our Attendant Setup service includes:
Consultation to establish a successful auto-attendant and/or live answer call flow based on your working business model and needs
Time-based routing to answering services or outside entities Programming of digit translation table
Trunk-routing to appropriate auto-attendant or live-answer extension Establishment of work-group and workgroup membership Setup of Automatic Call Distribution function
Telephony Concepts will work with you in several ways, depending upon your
in-house skill level and budget requirements.
Quoted/Contracted Projects for turn-key implementation.
Time & Material: you contract Telephony Concepts to install equipment or to manage some phase of implementation. Support Agreements that comprise discounted pre-purchased time blocks in 10-, 20-, 40-, or 60-hour increments
AT&T & DATA
Finally! A single source to manage your company's telecommunications so you can focus on managing your business.
As your direct liaison to AT&T , we make ordering new services, moving existing lines, and troubleshooting very simple: just make ONE call to Telephony Concepts!
Our experienced staff will assist you in a prompt and knowledgeable manner.
See our online Product Catalog for specific products and services from AT&T .
Trust Your Wiring to Contractors with Proven Experience!
Over the last 15 years, Telephony Concepts has successfully cabled government municipalities, medical facilities, schools, and businesses large and small. We can design and install physical layer cabling solutions for any environment. Our highly trained staff is certified for Category 5e, 5 and Fiber cable installation, and we supply our customers with documented certification of our work.
Also look to Telephony Concepts for installation of paging systems, and related speaker devices (70V and self-amplified systems).
